Rental terms
A deliberately simple model. Weekly periods, cash-pay, fees quoted before you commit, and extensions by phone or text.
How renting works
| Minimum period | One week. We will suggest longer where it usually makes sense. |
|---|---|
| Payment | Cash-pay by card, collected after we confirm availability. |
| Insurance | Not billed at launch. No Medicare, Medicaid or private insurance. |
| Extensions | Weekly, by phone or text before your current period ends. |
| Delivery and pickup | Quoted separately and shown before payment. |
| Card on file | Held for rental protection, per the rental agreement. |
| Security deposit | None at launch. If this changes, it appears before you pay. |
What you pay, and when
| Rental charge | Shown on the product page |
|---|---|
| Delivery and pickup | Quoted at confirmation |
| Tax, if applicable | Calculated at confirmation |
| Security deposit | None |
| Charged when you request | $0 |
No hidden fees
We do not hide required costs until after you have committed. If a fee applies to your rental, it appears on the confirmation before payment is taken.
Cleaning, testing and verification
Every returned rental is inspected, cleaned and function-tested before it goes to the next customer, using each manufacturer's own cleaning instructions.
Each unit carries a Cleaned & Inspected sticker.
We describe this accurately
Equipment is inspected and cleaned. We do not claim rental equipment is sterile, because it is not, and no honest rental company can say otherwise.
- ✓ Inspected on return
- ✓ Cleaned to manufacturer instructions
- ✓ Function-tested before dispatch
- ✓ Cleaning recorded in our log
Something not right on arrival? Call or text before using the equipment and we will sort it out.
Extensions, returns and damage
Extending
Contact us before your current period ends and we will extend weekly. Most people who extend do so once, for a week or two.
Returning early
Rental periods are charged in full weeks. Returning early does not reduce the charge for the week already started. See the cancellation policy for details.
If something breaks
Call or text us. Normal wear is on us. Please do not attempt repairs, and do not use a unit that is visibly damaged.
Damage and loss
The rental agreement sets out what counts as damage beyond normal use, and what happens if equipment is lost. Read it before you pay.
Still not sure what you need?
Tell us what you are recovering from in the request form, and we will confirm whether the equipment fits before anything is charged.