How it works
Request first, pay after we confirm. You are never charged for equipment we cannot deliver, and nothing is taken when you send the form.
Five clear stages
The process is built around confirmation and human coordination rather than an automated cart.
Request
Choose one or more individual products, a recovery package, or a package plus extra equipment. Select your rental period, preferred start date and delivery option, then submit the request.
Prepare
Caliber confirms availability, checks your request details and prepares the equipment for the rental. The exact preparation depends on the device.
Deliver
We coordinate the delivery window, bring the equipment to you and provide basic handoff guidance based on the manufacturer's instructions.
Use
Use the equipment for the agreed rental period and follow your provider's instructions where a treatment plan or professional guidance is required.
Return
Need more time? Contact us to extend. When you are finished, Caliber coordinates collection from your location.
What Caliber checks before confirming
A rental request is not an automatic checkout. We review the details first so you know what is available, what is arriving and what the final charge will be.
Equipment availability
We confirm that the selected device or package is available for the requested rental window.
- Individual equipment
- Recovery packages
- Additional items added to a package
Timing and delivery
We confirm the start date and coordinate the appropriate delivery arrangement.
- Denver metro scheduled delivery
- Same-day where available
- Any applicable delivery charge
Final total
You receive the confirmed rental amount before payment is collected.
- Rental charges
- Package pricing where selected
- Delivery and any applicable tax
No payment is taken when you request.
The request form gives us the information needed to confirm the rental. Payment happens after availability, timing and the final total are confirmed.
This keeps the process flexible when you select multiple pieces of equipment, a recovery package, or a package plus an additional item.
Payment is collected only after Caliber confirms availability and your final total.
Equipment support, with clear boundaries
Caliber helps with the rental equipment and the logistics around it. Treatment decisions stay with you and your healthcare provider.
What Caliber can help with
- How the rented equipment powers on and connects
- Manufacturer setup and operating instructions
- Rental extensions and collection timing
- Troubleshooting normal equipment issues
- Coordinating a replacement or swap if required
What stays with your provider
- Whether a device is appropriate for your condition
- Treatment settings, schedules or protocols
- Post-operative or rehabilitation instructions
- Medical advice, diagnosis or prescription decisions
- Questions about symptoms or changes in your recovery
Before you request
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Yes. The rental request can include multiple individual products, a recovery package, or a package plus additional individual equipment.
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No. The request is reviewed first. Caliber confirms availability, delivery details and the final total before payment is collected.
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Yes. Contact Caliber before your current rental period ends and we can confirm the extension and any additional charge.
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No customer drop-off is required for the standard Caliber delivery experience. When the rental is complete, Caliber coordinates collection.
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Contact Caliber. We will help troubleshoot normal equipment issues and coordinate next steps if the unit needs attention or replacement.
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No. We explain equipment operation and the manufacturer's instructions, but treatment schedules and clinical decisions should come from your healthcare provider where applicable.
Ready to request your equipment?
Choose what you need, select your rental period and preferred start date, then send the request. We will confirm the rest before any payment is collected.